Mobile / Slots
This policy explains what account and transaction data we collect when you use hawplay, how we store it, and the choices you have over it. Availability of this service depends on local law and is open to you where your region permits access.
When you open an account with us, we collect the details you enter during registration — your name, contact information and login credentials. When you make a deposit or withdrawal through GCash, Coins. ph or PESONet, the transaction reference and amount are recorded against your account wallet so your history stays accurate and queryable. We also collect device and session data — the browser type, screen size and pages visited — to maintain account continuity when you switch between your phone and another device. This data is used to operate your account, process wallet movements and resolve any discrepancies you raise with our support team. We do not sell your personal information to third parties. Where data is shared with payment processors such as GCash or PESONet, it is limited to what those processors require to complete the transaction you initiated. Retention periods are set by the operational and legal requirements applicable in the regions where this service is available. You can ask for a summary of what we hold about you at any time through the account support path described at the end of this policy.
Transaction references tied to your GCash deposits and withdrawals are stored in your account wallet history. Only the data needed to process or reverse your transaction is passed to GCash.
Coins. ph top-up records are linked to your account ID. We retain these to support dispute resolution and to keep your wallet balance accurate across sessions.
PESONet transfer details are held for as long as required by applicable financial-record obligations. You can request a copy of any PESONet transaction entry through support.
This policy covers the data we handle directly on hawplay. It does not govern the data practices of third-party sites you reach through any link on our pages, nor the internal data policies of the payment processors you use to fund your account. The table below clarifies what falls inside and outside the scope of this document.
Login events, session timestamps and device identifiers collected when you sign in or navigate the lobby are covered by this policy. You can request a log of recent login activity from your account settings page.
Wallet movements — deposits via GCash or PESONet, withdrawals, and balance adjustments — are within scope. The data we hold is the transaction reference, amount and status. Internal processor logs at GCash or Coins. ph are outside our control.
Pages you open and game sessions you start are logged at an aggregate level for service improvement. Individual spin or bet records may be stored for dispute and audit purposes within retention limits set by applicable rules.
Payment gateways, analytics providers and any external link you follow from our pages operate under their own privacy terms. We do not extend this policy to those services, and we recommend you read their terms separately.
You have real, actionable choices over the data we hold. The most direct route is your account dashboard — after login, your transaction history and profile details are visible there without needing to contact us. If you spot an error in your registered name, contact number or linked wallet identifier, submit a correction request through the support channel and we will verify and update the record. If you want to know what data we hold beyond what the dashboard shows, a formal data inquiry goes to our support team via the contact path in the Support section below. We aim to respond to data inquiries within a reasonable window; the current response timeline is shown in your account after you submit the request. Where local law in eligible regions gives you the right to request deletion of certain records, you may raise that request through the same channel — we will confirm what can be actioned given our operational and legal retention obligations.
Log in and open the account dashboard. Your deposit history, withdrawal status and profile data are listed there. No support ticket is needed for standard self-service review.
If your registered contact number or wallet identifier is wrong, raise a correction request with support. Attach verification the support agent requests so the update can be processed accurately.
For data held outside your visible dashboard — session logs, audit records — submit a written inquiry via our support channel. The inquiry form asks you to confirm your account ID and the specific records you are asking about.
Where applicable law in your eligible region permits a deletion request, submit it through support with your account ID. We will confirm which records can be removed and which must be retained under our legal obligations.
Three paths reach our team for privacy-related questions. Choose the one that fits your situation — account corrections and transaction queries are handled faster through live chat since the agent can pull up your wallet record in the same session.
Open the chat widget from any page after login. For account data or GCash transaction queries, have your account ID ready so the agent can locate your record without back-and-forth.
Send a written privacy inquiry to our support address shown on the Contact page. Include your registered email, account ID and a clear description of what data you are asking about. Email is the preferred path for formal data requests.
For self-service review of your own wallet history, transaction records and profile details, the dashboard after login is the fastest route — no ticket needed and the data shown there is live.
We use standard security practices to protect the account data we store. Session tokens expire after a period of inactivity so an unattended phone does not leave your account open to others. Cookies on hawplay pages are used to maintain your login state and remember your preferred lobby view across visits — not to track you across other websites. You can clear cookies from your browser settings at any time; doing so will require you to log in again on your next visit. Data linked to your GCash or PESONet transactions is encrypted in transit. We keep a record of who on our operations team accessed a sensitive account action, which supports accountability if a dispute is raised.
Login sessions time out after inactivity. If you access your account from a shared phone, logging out manually keeps your wallet and account details away from the next user of that device.
Cookies here serve your session and lobby preferences. They do not build a cross-site profile. Clear them from your browser settings whenever you want; it only resets your login state, not your account data.
We hold account and transaction records for as long as our operational needs and the legal requirements applicable in eligible regions require. When that period ends, records are deleted or anonymised according to our internal schedule.
When this policy changes in a material way, we post a notice on the policy page and record the revision date at the top of the document. Continuing to use your account after a posted update means you have had the chance to review the new terms.
These questions come up most often when you are checking what data we hold, how your GCash or PESONet transactions are recorded, and what to do if something looks wrong on your account.
We collect your registered name, contact number, email address and login credentials at sign-up. Once you transact, we also record your wallet references — for example the GCash or PESONet transaction ID — against your account to keep your history accurate.
Only the data GCash requires to process your deposit or withdrawal is passed to them. We do not share your full account profile with GCash or any other payment processor. Transaction references are held on our side for dispute resolution and your wallet record.
Log in and open your account dashboard — your profile details and transaction history are visible there immediately. For records not shown in the dashboard, submit a data inquiry through live chat or email support with your account ID and the specific records you need.
Yes. Raise a correction request through live chat or email support. Tell us which field is wrong — registered name, contact number, linked wallet — and attach any verification the agent asks for. We will confirm the update once it is processed.
Retention periods are set by our operational requirements and the legal obligations applicable in the eligible regions where this service runs. When those periods expire, records are deleted or anonymised. You can ask about the retention period for a specific record type through support.
A notice is posted on this page and the revision date at the top of the document is updated. If you continue using your account after the update is posted, you have had the opportunity to review the new terms. Material changes are noted clearly so you can see what is different.